ABOUT US

A Specialised

Mental Health Private Hospital

EsteemCare Private Psychiatric Hospital is a safe space in the tranquil suburbs of Windhoek where anyone can work on their mental health free of judgement.

Formerly Bel Esprit, we have proudly rebranded as EsteemCare Private Psychiatric Hospital under new management and a fresh approach to treatment. The hospital addresses the need for mental health services in Namibia and neighboring states (in which Avacare Health already has a footprint) and beyond.

EsteemCare makes provision for inpatients (admitted to the hospital for at least one night) and outpatients (therapy on a consultation-only basis). Outpatients receive clinical advice from our team of experts on an appointment basis.

We strive to be a leading private psychiatric hospital in Southern Africa and to provide respectful, first-world treatment to all our patients.

Vision

To be a provider of high-quality mental health treatment facilities in Namibia.

Our Mission

To provide collaborative mental-health treatment by working closely with our patients.

To provide patients with a well-structured treatment programme, so they can become high-functioning individuals.

To provide a holistic mental health treatment aligned to modern living.

To utilise the multi-disciplinary team (MDT) approach to mental health treatment.

Our Values

The four Cs:

Considerate
We are mindful in the way we communicate, and we have respect for all.

Committed
Whatever we say can always be brought back to the promise we made to do the work.

Caring
We communicate with genuine interest and empathy.

Consistent
We communicate in the same way to everyone, and we stand by the messages we share.

THE TEAM

Management

Managing Director Olivia von Kühne
olivia.v@esteemcare.com.na
(+264) 83 330 0945
Clinical Director Dr Gerhard Marx, specialised psychiatrist
Administration Manager Nadia van Wyk
nadia.v@esteemcare.com.na
(+264) 83 330 0945
Finance Manager Paendavi Murorua
paendavi.m@esteemcare.com.na
(+264) 83 330 0945

Professionals

Led by our Clinical Director, Dr Gerhard Marx, our experienced team includes psychologists, nurses, and a social worker.

Administration

Our receptionist is always ready with a warm welcome. She takes appointment bookings for outpatients and is happy to help with paperwork and administrative queries.

Admissions

Our admissions clerk takes care of all pre-authorisation issues from your medical aid and will inform you of the time and date for admission to the hospital.

During the admission process, you will be provided with all the necessary paperwork. Our admission clerk will endeavour to answer any questions regarding your admission and stay at EsteemCare.

To be admitted at EsteemCare, you will need a referral letter from your GP or psychologist. After we receive the referral letter from your referring clinician, we will inform you of your time slot for a telephonic assessment by an EsteemCare psychologist.

ADMISSIONS ARE ONLY PERMITTED WITH PRIOR BOOKING FROM MONDAY TO WEDNESDAY.

WE DO NOT OFFER "WALK-IN" ADMISSIONS.

Claims/Accounts

For any claims queries, please email claims@esteemcare.com.na

If you require a statement of your account, please call our receptionist at (+264) 83 3300945 or send an email to claims@esteemcare.com.na

Our claims are outsourced and not processed on the EsteemCare premises.

Consultants

To ensure our patients receive the best treatment, we offer consultations on a special-request basis and per referral from our treating clinicians with a dietician, an occupational therapist, a physiotherapist, a biokineticist, and more.

Shareholders

Avacare Health Group

Services

Admissions
Guidelines for referring Doctors
Guidelines for Patients
Rules and Expectations
Payments and Medical aids

Outpatient Department
Appointment Bookings
Payments and Medical Aids

EsteemCare believes that it is time for society to step forward and away from stigma, acknowledging the fact that there is no difference between Mental Health disorders and Medical disorders – neither is a choice. EsteemCares aim is to cater to people in psychological crisis. Extraordinary life stressors, a traumatic event, an underlying psychiatric vulnerability, a chronic illness or a combination of these may have brought on these crises.

ABOUT THE GROUP

OUR COMMITMENT

EsteemCare is proud to form part of the Avacare Health Group.

Avacare Health is an integrated healthcare group serving the African region through the distribution and supply of pharmaceuticals, medical consumables, consumer health and medical equipment

The birth of the Avacare Health Group began in 1996 with a vision to make a difference to the people of Africa. The innate passion and commitment to deliver timeously has helped us make our mark in the pharmaceutical and healthcare arena.

Achieving success is about having drive and we believe that “Yesterday we were good, today we are better and tomorrow we shall be great”. Yet the journey to greatness is not defined by a man’s success, or one company’s success or the success of the Group. Our greatness lies in the ability for us, as a Group, to make a difference to the lives of the people of Africa and for our products and services to be accessible in every part of Africa.

We are a group of dedicated and talented individuals who are passionate in ensuring that each of our efforts leads to the success of our vision. We have a diverse set of skills, competencies and knowledge within the group.

We believe passionately in education and the development of people, not only within the group but across the African continent. It is our collaboration, team effort and the attachment to a common vision that inspires our group to deliver great results.

OUR HISTORY

Founded in 1996, we envisioned a healthier Africa. Today, true to that vision, we’re an established, trusted healthcare brand, delivering outstanding results, year after year to Africa and beyond.

We prioritise the education and development of our employees and people across the continent. It’s the bedrock on which healthcare is built.

Dr. Vikramkumar Naik

Executive Chairman and Founder

Dr Vikramkumar Naik is the founder and current Group Executive Chairman of the Avacare Health Group. Dr Naik formed the progenitor of the Avacare Health Group in 1996.

His goal to supply the continent affordable, high-quality medical goods and services has allowed for the growth of the Avacare Health Group to what it is today. With over 30 years of experience, Dr Naik brings deep expertise to the African pharma space.

Dr Naik’s leadership continues to take the Avacare Health Group to new heights.

An anaesthesiologist by profession, Dr Vikramkumar Naik started his career at the coalface, working in severely under-resourced African hospitals. His experiences there motivated his ambitious but strategic vision for a healthier continent.

It was clear that Africa required high-quality but affordable medical goods and services. Since then, he’s dedicated his life to achieving that goal.

His approachable leadership style continues to bring people together, which, in turn, fosters more leaders to pass on his unifying ethos. Thanks to Dr Naik, our visionary leaders and the commitment of our staff and partners, we turn ideas into results, translate dreams into reality and transform challenges into success.

André Meyer

Chief Executive Officer

André Meyer is the CEO of the Avacare Health Group. Appointed in July 2021, he brings with him a richness of knowledge, expertise and experience in the healthcare industry.

André’s experience in healthcare began in 1996, when he was appointed as Managing Director at Alexander Forbes Healthcare Consultants and Actuaries, where he served for six years, building this business into the largest healthcare consultancy in South Africa.

In 2002, he moved to Medscheme Holdings as CEO where he spent over a decade, where he was responsible for turning the company around and then guiding the growth strategy to become South Africa’s largest medical scheme administrator and managed care provider measured by the number of lives under administration. Following the successful turnaround André received the CRF ‘South African Leading Managers’ award in 2007.

This was followed by an appointment as Group CEO at Life Healthcare in 2013 where he was responsible for delivering the Group’s international expansion and diversification strategy.

In 2017 André founded and was the Director of Invenico Health, focussed on bringing new technologies and innovative business ideas to the healthcare sector with the aim of broadening access to healthcare delivery.

André holds various board appointments of companies in the healthcare sector.